Describes a study that replicated two earlier studies to determine whether environmental factors of reference departments and behavioral characteristics of references staff members had changed over the past ten years. Results emphasize the need for more and better education and training in conducting reference interviews and providing client…

Presents data from a survey of 49 accredited library science programs in the United States concerning educational technology courses offered, organizational structure, and degrees awarded. (CWM)

Discusses the need to keep union lists of serials holdings updated and describes efforts by the University of Notre Dame library to update holdings on the Indiana Union List so that fill rates for interlibrary loan requests are improved. Results are reported that indicate an improvement in fill rates. (LRW)

This paper discusses the impact of the Baby Boomer generation on public libraries. The paper has five main objectives: (1) to provide a statistical and demographic profile of the Baby Boomers at the local, state, and national levels within Australia; (2) to provide characteristics of the Baby Boomer generation; (3) to present comparative results…

Describes results of a research project conducted in Illinois to obtain detailed information about preferences of public library customers and about how much value they place on various types of library services. Discusses rural perceptions of public library contributions, willingness to pay more for service, and implications for library…

Working conditions in library technical services departments can be a problem for catalogers in need of a quiet work environment. Based on a successful program for indexers at the National Agriculture Library, a proposal for an experimental telecommuting program for original cataloging at the Michigan State University Libraries was developed and…

Describes a study at Pennsylvania State University Harrisburg in which cost-benefit analysis (CBA) was used to examine the cost effectiveness of an electronic database. Concludes that librarians can use the results of CBA studies to justify budgets and acquisitions and to provide insight into the true costs of providing library services. (PEN)

Discussion of library Internet access and filtering focuses on a survey of Ohio public libraries that showed 17% of libraries are using filters to restrict access. Legal actions, Internet use policies, alternatives to filtering, complaints from the public, and recent court cases are examined. (LRW)

Describes a survey conducted by the Washoe County (Nevada) Library to investigate youth services programs, using a planning grant from the DeWitt Wallace-Reader's Digest Fund, "Public Libraries as Partners in Youth Development". Discusses education and tutoring programs, including homework centers; career development and mentoring…

Describes a study that examined the effects of life satisfaction and job satisfaction on reference librarians in public libraries. Results showed a moderate positive relationship between life satisfaction and job satisfaction, and practical implications for library directors, educators in the field of library and information science, and…

Presents a framework for a knowledge management environment at the University of California San Francisco library that integrates information sources, access and delivery systems, education programs, and personalized services. Topics discussed include scientific communication, strategic goals, planning and implementation of the knowledge…

Describes a correlation method for calculating reference statistics using weekly door counts that was tested at the University of South Carolina while studying a sampling technique for collecting reference statistics. Results indicate this method may offer libraries an accurate and less time-consuming procedure for keeping reference statistics.…

Describes results of an exploratory survey that examined public library electronic mail reference services and the patrons who used them. Discusses results of print questionnaires and Web-based questionnaires that investigated user satisfaction and classified email reference questions received by public libraries. Library questionnaire and web…

In 1993, the Phoenix Public Library's Special Needs Center conducted a needs assessment by surveying current and past library users and staff to determine what improvements in services were needed for patrons having all types of disabilities. The needs assessment process, general findings, and rewards of engaging in this project are described.…

Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of…