Reviews existing literature relevant to cognitive issues in training. Discusses the effects of various cognitive attributes, examines the impact of various cognitive training strategies on trainee performance, and addresses methodological issues that have served to limit research activity. (LLL)

Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

Describes use of the Tavistock model for studying group relations to teach alcoholism counselors group process. Counselors (N=32) participated in weekend study groups. An informal follow-up evaluation consisted of a reaction paper, oral discussions, and a questionnaire. Counselors' evaluations were predominantly positive. (RC)

Describes the Directed Individual Response-Educational Consulting Technique (DIRECT) which delineates seven steps in the consulting process and further specifies four levels of appropriate consultant "leads" to facilitate the development of each step. The DIRECT model is specifically designed to promote development of consulting interview skills.…

Understanding rhythms of different groups enables group leaders to attune leadership to the specific goals of each group. Rhythms are recognized in variations of action, assessment, and assimilations. Rhythm models of groups for personal growth, therapy, and training, and theoretical concepts and dynamics of each group type are discussed. (Author)

Presents coding manual developed from communication skills program which offers rating system for face-to-face talk processes derived from response mode framework proposed by Goodman and Dooley (1976). Major sections of manual correspond to six major response modalities. Within each major mode, subcategory is defined and examples are offered.…

The growth of credit unions in Britain engendered a need for training their officers, mostly volunteers. However, a survey of 44 development officers found little national coordination of training and no uniform syllabus or system of qualifications. (SK)

Discusses the application of satellite information delivery to training. Describes a new trend, horizontal programming. Also discusses vertical programming and in-house production of training materials. Lists vendors of satellite-based training. (CH)

The training models of two schools of family therapy in Italy are compared on the basis of the logical level of intervention practiced at each school. The relational context in each program, the therapeutic style taught, and selected characteristics of each clinical method are examined. (Author)

Examines assumptions implied in research on equality and asks whether they impose unnecessary limitations on the range of on-the-job training strategies an organization uses. Suggests that it is time for a different approach that would enhance and complement current research. (CH)

Results of a study conducted by Purdue University concerning the use of computers by supervisors in manufacturing firms are presented and discussed. Examines access to computers, minicomputers versus mainframes, training time on computers, replacement of staff, creation of personnel problems, and training methods. (CT)

Describes and evaluates a five-phase training model which facilitates practitioners' choices in regard to model selection by providing an opportunity to compare their own therapeutic belief and action systems with those of family therapists oriented to one of three historically prominent models of family therapy. (WAS)

Ths U.S. Training Census and Trends Report reveals that general office, clerical, and production employees in American organizations are the least likely to receive any training. First-line supervisors and customer service representatives receive the most structured in-house and/or outside training. (SK)

Reviews previous work in training observers for collecting observational counseling data. Outlines a nine-step Systematic Rater Training Model, which includes overview and contract, concept presentation, stimulation, modeling, passive discrimination, active discrimination, production, transfer of training to performance, and ongoing evaluation.…

This conference collection presents 40 complete papers and abstracts of 33 project reports and 19 poster sessions, representing discussions of a variety of issues in the applications of computers to learning in business, industry, education, government, and the military services. A presentation on the conference topic "Courseware…