Discusses expertise, what an expert system is, what an expert system shell is, what expert systems can and cannot do, knowledge engineering and technical communicators, and planning and managing expert system projects. (SR)

This planning guide, written for those developing new education programs and those attempting to improve existing educational services, uses a family planning education program to illustrate the planning process in a practical, step-by-step approach. Each of the five chapters - How to Plan and Evaluate Your Program, Client Education, Community…

Discusses needs assessment as a problem-focusing strategy and examines several definitions of need. Considers five purposes for assessing needs, and presents six guiding principles for the work of a needs assessment team. (RC)

School psychology is a very complex field further complicated by current socio-political contexts which mandate the development of a psychology of school psychology, requiring two things as first steps. The first step is a model which outlines the conceptual map of the area, gives direction to investigations in the area, and checks on the…

Briefly explores the issue of conflict resolution (CR) in education; the introduction of CR into the public schools; and whether CR processes such as mediation meet the needs of nondominant groups. It also introduces several articles that discuss specific approaches to the development and implementation of CR programs in schools. (GLR)