Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

Presents a multidimensional model for counselor education that incorporates a behavioral approach with accepted roles and places competencies in three distinct domains: 10 identifiable services performed by counselors, three functions performed by counselors, and three program training components commonly used in counselor education programs. (JAC)

Focuses on the training of family therapists, and the benefits provided by an alternative model based on enrichment role-playing. Benefits discussed include: an optimal environment for teaching basic relationship skills; security for the student and clarity of perceptions for the supervisor; and an opportunity to learn family diagnostics. (Author)

Briefly examines strengths and weaknesses of three parent training approaches used by school counselors. Describes the Integrative Parent Training Model, which considers behavioral, affective, cognitive, and interpersonal responses of parents to their children's misbehavior. Provides parents with alternative explanations for children's…

In nine articles discusses various points of view, trends and research reports on counselor training. Reports competency preferences of a national sample of counseling professionals and students. Issues analyzed include counselor characteristics and identity, role standards, training modes, practicum and supervision. Reviews a number of unresolved…

Describes an in-service training program for the development of student advocate roles among pupil personnel professionals. Sessions focused on issues related to minority and disadvantaged youths and activities for developing advocacy skills including advising, manipulation, negotiation, consultation, and confrontation. (JAC)

School psychology is a very complex field further complicated by current socio-political contexts which mandate the development of a psychology of school psychology, requiring two things as first steps. The first step is a model which outlines the conceptual map of the area, gives direction to investigations in the area, and checks on the…