This book describes the friend-to-friend process, a non-professional approach for helping a friend through a problem. The first chapter presents a transcript of a high school senior working through a problem. The use of three questions which address three levels of the human personality (thoughts, feelings, and actions) is described. Guidelines…

This document presents a case history of an 80-hour consulting contract undertaken in 1984 whereby a human resources consultant provided training in team building, communication skills, and creative problem solving to the management team of the Water Revenue Department (WRD) of the government of the District of Columbia. The troubled history of…

Presents a two-dimensional conceptual model which outlines a comprehensive approach to skill-oriented counselor training. Discusses eight major counselor roles: attender; clarifier; informer or describer; prober or inquirer; supporter or reassurer; motivator or prescriber; evaluator or analyzer; and problem solver. (Author)

Counseling skills of concreteness enable clients to get a more specific awareness of their present problems and develop more functional strategies for taking action. A conceptual framework for recognizing and eliciting client material that needs to be explored concretely is presented. (Author)

Provides case studies or exemplary models of counselors who are able to draw on their professional skills to cope with the extra demands made on their time by administrators. Provides practical strategies for communicating to administrators the need for school counselors to counsel. (RC)

This discussion of information structures in written texts describes how linguistic analysis of short published reports leads to the presentation of an algorithm that depicts the problem-solving process in terms of a series of evaluative questions. (Author/CHC)

Three forces are combining to mandate a more highly skilled work force: (1) technological advancement, (2) job growth centered on high-skill occupations, and (3) new work organizational strategies. As many as 50 million workers, many of them minorities and immigrants, may have to be trained or retrained in the next 12 years. (CH)

Develops a comprehensive approach to human relations training (HRT) for teachers based on knowledge of student diversity and application of communication skills. Describes a model that integrates the two major components of HRT. Discusses specific goals, skills, and attitudes capable of being fitted into a teaching paradigm. (Author/RC)

This document was prepared to help parents, educators, and concerned citizens better understand how children and adolescents actually learn. True learning involves: (1) developing a passion for learning; (2) acquiring communication skills; (3) constructing new knowledge; (4) taking part in concrete activities; and (5) developing problem solving…

This report provides a summary of testimony delivered at hearings around the country concerning Objectives Four and Five of National Education Goal Five that address the need to increase qualified student college enrollment (especially of minorities) and completion of at least 2 years (Objective Four), and the need to raise the proportion of…