Descriptor
| Coherence | 1 |
| Communication Skills | 1 |
| Utilities | 1 |
| Writing (Composition) | 1 |
Source
| Journal of Studies in… | 1 |
Author
| Marden-Stephens, Jane | 1 |
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| Journal Articles | 1 |
| Reports - General | 1 |
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Peer reviewedMarden-Stephens, Jane – Journal of Studies in Technical Careers, 1987
Describes the efforts of one public utility to simplify its bills and make them more informative. Benefits included (1) significant savings on customer complaints, (2) improved employee morale, and (3) upgraded public image. (CH)
Descriptors: Coherence, Communication Skills, Utilities, Writing (Composition)
