Discusses need for systems-based approach to quality assurance in mental health services, which can provide useful information to administrators and practitioners as they work to maintain or improve quality of care provided to patients. Introduces generic model for monitoring and evaluating quality of care and discusses potential barriers to its…

This report reviews recent research on strategies that have been found to promote useful and effective inservice training programs in desegregated schools. The first section presents approaches for planning and implementing inservice training for desegregation. The second section describes inservice desegregation training programs that focus on:…

Consists of five articles on the topic of succession planning. Covers (1) planning system development and implementation, (2) planning from a futurist perspective, (3) the employer and employee as a team, (4) case studies of succession planning in financial institutions, and (5) leadership training programs. (CH)