Suggests ways to minimize the risk of training failure and ensure that training accomplishes its objectives. Explains key differences to be learned in order to use the appropirate method of applying quality assurance and quality control. Examines five quality factors to be measured, including pre- and post-training testing devices. (CT)

Ths U.S. Training Census and Trends Report reveals that general office, clerical, and production employees in American organizations are the least likely to receive any training. First-line supervisors and customer service representatives receive the most structured in-house and/or outside training. (SK)

Reports on the problem of adult functional illiteracy in the workplace and discusses how some companies and business-sponsored organizations are dealing with this problem. Describes Polaroid Corporation's in-house literacy training program in detail. (CH)