In many companies, training management and knowledge management are merging. Enterprise-resource-planning software products promise seamless integration of all information flowing through a company. Training then becomes part of a process, not a course or event. (SK)

A shortage of information-technology professionals is leading some companies to recruit and train people from other fields. Some dissenters believe the shortage is an excuse to fill positions with lower-paid foreign nationals and college students. (SK)

The author suggests that trainers charged with converting to computer-based training begin with a pilot program. He covers potential problems and how to address them. (CH)