Proposes that a model of conflict resolution based on communication theory constitutes an effective approach to the learning of skills in conflict management. In this framework, it may become possible to change negative perceptions through cognitive processes as a basis for acquisition of conflict resolution skills. (Author/JAC)

Describes use of the Tavistock model for studying group relations to teach alcoholism counselors group process. Counselors (N=32) participated in weekend study groups. An informal follow-up evaluation consisted of a reaction paper, oral discussions, and a questionnaire. Counselors' evaluations were predominantly positive. (RC)

Presents coding manual developed from communication skills program which offers rating system for face-to-face talk processes derived from response mode framework proposed by Goodman and Dooley (1976). Major sections of manual correspond to six major response modalities. Within each major mode, subcategory is defined and examples are offered.…

Outlines a research framework for examining changes as a result of sensitivity training in an experimental learning workshop. Hypotheses include expected changes in empathy, self-awareness, perception and behavior. Emphasis is on positive effects of personal construct theory. (JAC)

Identifies promising developments and mistakes found in assertiveness training programs. Discusses problems arising from negative image, generalizability of learned skills and, especially, curriculum format. Concludes that elicited "assertiveness" may not have positive outcomes for all individuals. Recommends enhancement interventions…