The Educational Research Department at Virginia Polytechnic Institute and State University (Blacksburg) attempts to go beyond conventional use of a computer laboratory by offering services to further the educational knowledge of its students. Laboratory staff members demonstrate methods needed to accomplish educational tasks for program…

To help new computer users, many college campuses are setting up computer support centers or programs for faculty and staff. Typical services include training, expert help with computing tasks, and assistance with more specialized projects such as instructional software development. This guide highlights some of the issues involved in the…