Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

Systems analysis and design (SAD) classes are required in both Information Systems and Accounting programs, but these audiences have very different needs for these skills. This article will review the requirements for SAD within each of these disciplines and compare and contrast the different requirements for teaching systems analysis and design…

State policymakers are increasingly focused on closing the achievement gap and preparing all students to succeed in school and life. However, college and career readiness begins long before students enter high school or even a classroom. Differences in children's abilities appear as early as the first year of life, and research has shown that…

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

This white paper proposes bringing the federal government, state governments, and the private sector together as part of a new approach to making high-speed Internet services available across the country. It proposes the creation of a new federal Universal Broadband Fund (UBF) that, together with matching funds from the states and the private…

Describes Fault Tree Analysis, a tool for systems analysis which attempts to identify possible modes of failure in systems to increase the probability of success. The article defines the technique and presents the steps of FTA construction, focusing on its application to education. (RAO)

The importance and attention given to information systems are relatively new phenomena in the history of higher education. This chapter documents the ascendancy of information systems in the scheme of institutional priorities and considers the strengths and weaknesses associated with vended and homegrown systems.

Discusses the relative ease of obtaining library management statistics when using machine readable records and powerful software tools such as the Statistical Analysis System package. The development of such a management information system for the Cataloging in Publication division of the Library of Congress is described. (Seven notes with…

An automated management information system was developed for planning and scheduling unit training in a U.S. Army infantry division. The primary goal of the project was to test the feasibility of the concept for a computer-based management information system. Specific objectives were to integrate information on personnel, training, and logistics…

Discusses the need for careful systems analysis and design in the implementation of microcomputer based information systems. Checklists of system requirements and a bibliography of relevant journals, printed, and online sources are provided. (CLB)

Advises careful analysis and improvement of existing school district accounting systems prior to investment in new ones. Emphasizes the importance of attracting and maintaining quality financial staffs, developing an accounting policies and procedures manual, and designing a good core accounting system before purchasing computer hardware and…

This study (1) examines the university's serials system and identifies its problems; (2) analyzes the current manual operations in the serials department, with emphasis on the serials check-in system; and (3) determines whether or not computerization of some or all of the serials subsystems would improve the department's internal effectiveness and…

The article analyses the system of institutional quality assessment at universities and lays foundation to its functional, morphological and processual parameters. It also presents the concept of the system and discusses the distribution of systems into groups, defines information, accountability, improvement and benchmarking functions of higher…

This paper presents the argument that object oriented analysis (OOA) is rapidly becoming an important systems analysis methodology and that current systems analysis and design courses should present OOA. However, because of the embryonic nature and rapidly changing content of OOA, instructors are faced with special challenges when designing OOA…

World Wide Web page projects offer both opportunities and limitations as hands-on projects for students in systems development classes. This paper outlines common pedagogical goals for systems analysis and design courses and then maps the advantages and disadvantages of Web projects over more traditional systems development projects. An example…