Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The recent introduction of a new course in mathematical modeling at Manhattan College has provided students with a valuable opportunity to gain practical experience utilizing tools in applying their mathematical abilities to a real-world problem. This paper describes the steps taken to create this class, from obtaining a real-world partner…

This paper compares how two universities, Iowa State University and the University of Saskatchewan, exploit a service-learning and authentic learning approach to instructional design. Both programs emphasize student engagement and responsibility, as well as projects that have social significance. At the same time, the courses offered by the two…