Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Describes the Research Libraries Group (RLG) conspectus for collection evaluation and how it is being used to foster cooperation among North American libraries. Discussion of the internal benefits includes library planning, collection policy formation, staffing allocation and training, funding allocation and requests, accreditation, faculty…