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Cundiff, Jacob; McCallum, Taylor; Rich, Andrew; Truax, Michael; Ward, Tamara; Havelka, Douglas – Journal of Information Systems Education, 2015
The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…
Descriptors: Case Studies, Information Systems, Database Management Systems, Online Vendors

Stone, Deborah L.; Villachica, Steven W. – Performance Improvement, 1997
Describes trends affecting both knowledge workers and the performance technologists who support them. Five strategies are suggested for providing performance support: (1) address systems-level issues; (2) align performance technology efforts with technological imperatives; (3) provide information filters; (4) provide custom tools; and (5) make…
Descriptors: Employees, Job Performance, Management Information Systems, Organizational Development

Shrock, Sharon A. – Performance Improvement, 1997
Outlines the benefits of human performance assessment and examines the reasons why testing hasn't become a general practice in organizations. Describes five steps in creating a test/assessment instrument: analysis; construction; reliability; validity; and setting standards. (AEF)
Descriptors: Evaluation Criteria, Evaluation Methods, Job Performance, Organizational Objectives

Gayeski, Diane – Performance Improvement, 1997
Discusses how to improve an organization's training and communications system, both philosophically and technically, and highlights activities conducive to a rewired communication system. Lists online sources on the topic and freeware packages that can be downloaded, and includes job aid forms designed to be copied and posted in the organization.…
Descriptors: Communications, Computer Software, Improvement, Information Dissemination

National Center on Education and the Economy, Rochester, NY. – 1995
In 1989, the National Center on Education and the Economy created the Commission on the Skills of the American Workforce. In its 1990 report, "America's Choice: High Skills or Low Wages!," the commission recommended that the United States build a new skills-development system. This document provides a progress report on reforms that followed the…
Descriptors: Developmental Programs, Economic Development, Elementary Secondary Education, Job Development