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Direct linkStormont, Sam – Public Services Quarterly, 2010
The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel. The process of choosing an aggregator and a…
Descriptors: Reference Services, Computer Mediated Communication, Technical Support, Privacy
Levine, Jennie A.; Evans, Jennifer; Kumar, Amit – Journal of Archival Organization, 2006
In April 2005, the University of Maryland Libraries launched "ArchivesUM" (www.lib.umd.edu/archivesum), an online database of finding aids for manuscript and archival collections using Encoded Archival Description (EAD). "ArchivesUM," however, is only the publicly available end-product of a much larger project-an integrated…
Descriptors: Archives, Documentation, Information Retrieval, Access to Information
