Academic librarianship has had a traditional role encompassing various specialisms: subject support, training, journal subscription management, collection development and user engagement front of house. While many of these roles remain, they should be re-evaluated. New competencies and skillsets in teaching, publishing, bibliometrics, impact, data…

Purpose: The purpose of this paper is to propose a method for the transfer of knowledge and skills in project management (PM) based on techniques in knowledge management (KM). Design/methodology/approach: The literature contains studies on methods to extract experiential knowledge in PM, but few studies exist that focus on methods to convert…

Purpose: The aim of this paper is to show the association which exists among the wide range of knowledge management, knowledge sharing and HRM practices in the knowledge-intensive firms. Design/methodology/approach: The proposed literature review includes the systematic process of research in the following manner; after identifying the main area…

E-learning is part of the wider debate on the changing role of higher education (HE). It is associated with the agenda on graduate employability and competencies for the knowledge economy (KE). Policy documents make explicit that participation in the KE is congruent with the acquisition of meta-skills. The role of HE is to provide for these…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…