Teamwork and interpersonal communication are indispensable skills for business workers, and most companies are promoting diversity in teams to gain a competitive edge. Although findings suggest that diversity may not be as valuable as it seems for most teams, business workers need to manage diversity successfully. Therefore, the present authors…

The paper describes a methodology to aid educators as they evaluate educational programs aimed at changing students' attitudes, values, and/or behavior. The major objective of the evaluation method is to analyze the content and/or process that underlies behavior in a given situation. In addition, the paper relates how this method was used to…