Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

In today's world, Web-Based Distance Education Systems have a great importance. Web-based Distance Education Systems are usually known as Learning Management Systems (LMS). In this article, a database design, which was developed to create an educational institution as a Learning Management System, is described. In this sense, developed Learning…

Raison d'Etre, a hypermedia design history application, provides access to a database of video clips containing perspectives of design team members during the course of a project. Describes the user needs analysis; methods of collecting information and organizing the database; and the implications for design education, research, and practice. (AEF)

This is a report evaluating the National Student Loan Data System (NSLDS), which is designed to track federal student financial aid (Title IV) programs and provide research and support functions such as prescreening of aid applicants for eligibility and enrollment status. The report finds that the Department of Education has made only limited…