The evaluation of virtual community usage and user behaviour has its roots in social science approaches such as interview, document analysis and survey. Little evaluation is carried out using traffic or protocol analysis. Business approaches to evaluating customer/business web site usage are more advanced, in particular using advanced web…

This study examined critical incidents in graduate students' multicultural counseling training. Trainees (N=59) were asked to describe a critical incident and their multicultural training environment by responding to a critical incident protocol and the multicultural environment Inventory-Revised (D. B. Pope-Davis, W. M. Liu, J. Nevitt, & R. L.…