The article strives to contribute to the growing field of conflict resolution by analyzing contrasting cross-cultural perceptions through insights from multiple areas to resolve intercultural conflicts and disputes. Western-centric mediation techniques are dissected in juxtaposition to indigenous methodologies in degrees of (1) substantiality and…

Instead of avoiding, eliminating, or managing interpersonal conflict, school leaders should explore its transformational uses. A Consensual, no-conflict approach to decision making is impossible. Conflict can serve transformational purposes by helping to organize motives; broadening, strengthening, and clarifying values; and detecting and…

It is difficult to assemble the necessary conditions for school-based management when staff are struggling with basic civility. A New Jersey superintendent proceeded slowly while recognizing that things could go wrong and providing staff with needed conflict-resolution tools. School and district councils helped diffuse acrimony and motivate staff…

Presents a model of social confrontation (communication episodes initiated when one participant signals that the other's behavior violates a rule or expectation for appropriate conduct). Describes issues arising during social confrontation. Concludes that negotiating expectations or relational rules within a problematic situation is the crux of…

Discussion of the culturally diverse college student population focuses on how teacher understanding of that diversity (in which the students are experts), and on how it can inform the classroom culture can help defuse tensions and become a source for teaching. Dynamics of the culturally and linguistically diverse classroom are outlined and…