This article provides an account of the making of KBLab, the data lab at the National Library of Sweden (KB). The first part discusses the work involved in establishing a lab as both a physical and a digital site for researchers to use digital collections at previously unimaginable scales. The second part explains how the lab has deployed the…

Seven articles present perspectives on the redesign/reengineering of an information services division in a major health sciences institution, based on lessons learned at the University of Maryland at Baltimore. Topics addressed include information technology and the university, information services, user needs, redeploying resources, realigning…

Policymakers and library administrators are being drawn to the idea of the "virtual library" and the "library without walls," the webs of electronic resources that supposedly will displace books, physical libraries, and most library staff, and are believing the virtual library to be imminent, adequate, and cost-effective. This…