SpringShare LibGuides, and CMS are popular applications within the library community, but the reporting functionality of these tools is minimal. Google Analytics (GA) can enhance usage reporting if integrated with LibGuides CMS. This article outlines various types of site activity to track and describes how to set up GA reporting on the activity.

Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…

In order to ascertain what data elements should commonly be considered in the development of a meaningful procedure for recording and analyzing library reference transaction data for planning purposes, a comparison was made between the development, use, and results of surveys designed and tested at the University of Nebraska at Omaha (UNO) and the…

The study reported was conducted at Concordia University after using the CAN/DOC ordering system to procure documents in the sciences directly from the Canada Institute for Scientific and Technical Information (CISTI) to assess the efficiency of interlibrary loan (ILL) procedures using this system. This study focuses on the relative turn-around…

Results of a project at the University of Nebraska--Lincoln showed that computer-assisted instruction (using the PLATO system) and tutorial methods were somewhat more effective than the traditional library orientation tour for teaching card catalog skills, but that cost-benefit considerations restrict their further development for large-scale use.…

This study compares the cost effectiveness of using a CD-ROM (compact disk read-only memory) system known as Bibliofile and the currently used OCLC (Online Computer Library Center)-based method to convert a university library's shelflist into a machine-readable database in the MARC (Machine-Readable Cataloging) format. The cost of each method of…

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

Internal institutional auditing can improve effectiveness and efficiency and protect an institution's assets. Many of the concepts and techniques used to analyze higher education institutions are qualitative in nature and suited to institutional research, including fiscal, operational, data-processing, investigative, management consulting,…

Describes the evaluation of a library orientation program for graduate students at Utah State University using SPSS (Statistical Package for the Social Sciences) software. Results are reported that indicate the need to focus on general information access skills rather than specific subject areas. (Contains nine references.) (LRW)

Discusses procedures used to evaluate the instructional effectiveness of materials and methods implemented in a self-paced college credit course in library skills. A description of the course and assessment strategies used--multiple-choice assignments, end-of-course test, an attitudinal survey--are included. Twelve references are cited.…

In order to determine the feasibility of offering free online searches to undergraduates at Texas A&M University's Evans Library, free searches were offered to selected technical writing classes. Student evaluation of the searches are provided and ways to make the service available to undergraduates are suggested. Ten references are cited.…

Reports on the results of two experiments testing the effectiveness of a concept-based computer tutorial for OPAC (online public access catalog) users. Factors that may have caused differences in results, including OPACs used in the experiments and the participants' different ability levels, are discussed. Findings are related to similar studies.…

This document reports on an assessment of the Jacksonville State University's Houston Cole Library collection that employed a variety of methodologies and tools, including list-checking, direct collection examination, shelflist measurement and analysis, WLN (Washington Library Network) conspectus sheets, analysis of OCLC/AMIGOS Collection Analysis…

The product of a combined consultant approach to library evaluation, this report provides an intensive, detailed evaluation of current library conditions, comparison with national norms and peer university libraries, and projections of alternative options for collection growth, user facilities, and staff development translated into building…

Describes program of end user training designed to teach students rudiments of searching using Bibliographic Retrieval Service/After Dark. Results of participant responses to post-search questionnaire are reported, including suggestions of what to cover in basic training, problems of end users, and developing role of online searcher as consultant.…