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Direct linkMihalic, Maria T.; Ludwig, Timothy D. – Journal of Organizational Behavior Management, 2009
Behavioral Systems rely on valid measurement systems to manage processes and feedback and to deliver contingencies. An examination of measurement system components designed to track customer service quality of furniture delivery drivers revealed the measurement system failed to capture information it was designed to measure. A reason for this…
Descriptors: Measurement Techniques, Behavioral Science Research, Delivery Systems, Systems Analysis
Schweingruber, David; Wohlstein, Ronald T. – Teaching Sociology, 2005
The authors examined the crowd sections of 20 introduction to sociology textbooks, coding them for the presence of seven crowds myths--claims about crowds that have no empirical support and have been rejected by scholars in the field. The number of myths per book ranges from five to one. The authors conclude by making suggestions for rewriting…
Descriptors: Sociology, Introductory Courses, Content Analysis, Coding
Cheng, Shein-Yung; Lin, Chia-Sheng Lin; Chen, Hsien-Hsun; Heh, Jia-Sheng – Computers and Education, 2005
In a classroom, a teacher attempts to convey his or her knowledge to the students, and thus it is important for the teacher to obtain formative feedback about how well students are understanding the new material. By gaining insight into the students' understanding and possible misconceptions, the teacher will be able to adjust the teaching and to…
Descriptors: Misconceptions, Teaching Methods, Formative Evaluation, Feedback
