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Direct linkRanjan, Jayanthi; Bhatnagar, Vishal – Learning Organization, 2011
Purpose: The purpose of the paper is to provide a thorough analysis of the concepts of business intelligence (BI), knowledge management (KM) and analytical CRM (aCRM) and to establish a framework for integrating all the three to each other. The paper also seeks to establish a KM and aCRM based framework using data mining (DM) techniques, which…
Descriptors: Knowledge Management, Business, Data Processing, Decision Making
Baker-Eveleth, Lori; Eveleth, Daniel M.; O'Neill, Michele; Stone, Robert W. – EDUCAUSE Quarterly, 2006
The College of Business and Economics at the University of Idaho conducted a pilot study that used commercially available encryption software called Securexam to deliver computer-based examinations. A multi-step implementation procedure was developed, implemented, and then evaluated on the basis of what students viewed as valuable. Two key aspects…
Descriptors: Business Administration Education, Tests, Data Processing, Computer Security
