Librarians play a pivotal role in bridging gaps and fostering learning across diverse global networks of campuses and learners. At Northeastern University's library, the Global Campus and Online Learning Unit (Online Learning, for short) supports the 16 (and growing) global campuses. The Online Learning unit has crafted an intermediary liaison…

As participants in the Association of College and Research Libraries' (ACRL) Distance and Online Learning Section (DOLS) Mentoring Program, two librarians collaborated to deploy a pilot library video tutorial program at the mentee librarian's small liberal arts college in the Southeastern United States. Drawing on the mentoring librarian's…

Service-learning is an important practice in higher education, allowing institutions to combine essential campus functions of research and learning with meaningful engagement in the community. As service-learning has made its way into institutional strategic plans, libraries have sought to support this work by integrating community engagement into…

In the wake of the COVID pandemic, many academic libraries sought virtual instruction options, like the embedded librarian model, bringing renewed interest to the topic. Debates defining embedded librarianship are plentiful and varied, but a review of the professional literature reveals a commonly used metaphor comparing embedded librarians to…

This paper considers library programming as a means of extending and enhancing the academic library's pedagogical mission and role in student success. Scholarly programming in the form of faculty speakers, film screenings, or other kinds of research-based events creates opportunities for students to join an academic community and to practice…

The COVID-19 pandemic peeled back long-held assumptions about what is wanted, needed, and possible within academia. Many academic libraries had failed to fully imagine the potential uses of online and, in short, missed many opportunities to engage and support users. From this oversight have sprung opportunities to better understand and respond to…

Meaningful and sustained assessment is best achieved when a campus unit takes a collaborative leadership role to work with other departments, offices, and groups. Simply developing and implementing assessment in isolation and for the unit itself is not enough. While the value of collaboration among diverse campus constituents is widely recognized,…

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…

Knowledge exchange, also called knowledge translation, mobilization, or transfer, increasingly factors in university strategic plans and funding agency mandates. The growing emphasis on research that includes community engagement and making research knowledge more accessible and useful for nonacademic constituents often brings in knowledge…

In January 2018, Nova Southeastern University opened the NSU Writing and Communication Center (WCC), an innovative academic work environment that offers writing and communication assistance to all 20,000-plus NSU students. A key component of the WCC is its online writing and communication resources. These resources are made available to all NSU…

The "Framework for Information Literacy for Higher Education" posits that the practice of asking questions in order to deepen inquiry and understanding is a key element of information literacy. While the "Research as Inquiry" frame is teachable in library instruction, it can be difficult to scale. Popular instructional design…

This text reports on the early success of a technology training program designed to introduce incoming first-year students to the basics of academic technologies they will use during their undergraduate career on a campus in a U.S institution. The training was built upon existing but independent programs. Their content was consolidated and…

In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…

In the early drafts of the "Information Literacy Framework for Higher Education," metaliteracy and metacognition contributed several guiding principles in recognition of the fact that information literacy concepts need to reflect students' roles as creators and participants in research and scholarship. The authors contend that diminution…

This paper examines the role of librarians in e-learning programs, as a consequence of post-COVID adaptations in Nigerian universities. Through a review of the relevant literature and of current practice in existing e-learning programs in Nigerian universities, a discussion is developed around the significant roles librarians can play. The…