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| Journal of Library… | 1 |
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| Bellefontaine, Arnie | 1 |
| Loney, Tim | 1 |
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| Guides - Non-Classroom | 1 |
| Journal Articles | 1 |
| Reports - Evaluative | 1 |
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Peer reviewedLoney, Tim; Bellefontaine, Arnie – Journal of Library Administration, 1993
Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…
Descriptors: Administrative Principles, Library Administration, Library Services, Models
