Defines intrapreneurship as the actions or attitudes of the internal entrepreneur; describes examples of corporate encouragement of innovation among large organizations in both the public and private sectors; and discusses how the notion of intrapreneurship could work in libraries. (28 references) (CLB)

Discusses a framework for identifying organizational processes or models within the context of the organization's decision-making processes. Five organizational models appropriate to academic libraries are presented: rational, political bargaining, garbage can, bureaucratic, and participatory. Guidelines for managers include how to distinguish…

Encourages the library manager to develop a facility for "reframing," or seeing a situation from several viewpoints in succession. This technique can aid in problem solving and in effecting change in organizational culture. Frames listed include structural, human-resource related, political, or symbolic, and practical considerations…

The application of business skills and practices to the operation of academic libraries is becoming popular. Management skills will be useful as increased information production and technological complexity are being offset by shortages in resources and labor. To avoid conflict, managers must focus on teamwork, quality, customer service,…

Addresses the students' perspective of library employment. Discusses a study conducted at the University of Virginia (1987) on student attitudes and library employment practices, and provides 12 recommendations for better management. Also notes the implication of part-time work, the importance of using performance measures, and the benefits of…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Examines the role of the collection development leader in today's academic library and provides a framework for leadership utilizing the concepts of shared vision and mission, teaching and learning, and stewardship. Content management leadership requires that leaders be exceptional listeners and subject to the same need to continually learn.…

Identifies some of the significant changes underway within and outside libraries and analyzes their potential impact on research libraries. Explores issues important to serials managers. Discusses strategies for data gathering to support management decisions and outlines unresolved questions that await future developments or require additional…

Academic libraries, like many consumer businesses in the "for-profit sector," may expect to experience discomfort as they embark on a transition stage between old and new ways of operating. The challenge for academic library directors is to successfully navigate challenges of implementing performance-based pay concepts and cultural…

Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)

Explores the evolving paradigm of academic libraries, the impact of this change on the library director's role, and the orientation and qualifications. Reveals that the "post-hierarchical" library will call for a leader who is flexible and innovative, a superb communicator with good analytical skills and deductive and reasoning ability, as well as…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

This theme issue focuses on "creating the library's future" through creative library management. Seven articles provide a variety of perspectives on particular library management styles and approaches to library issues. The planning process, creativity in the work place, and innovations in libraries are discussed. (MAB)

The 16 articles in this issue focus on planning for future trends in public library administration. Topics discussed include leadership qualities; administrator education; collective bargaining; funding and budgeting; governance; user fees; collection management; community involvement and support; special population groups; services to educational…