Questions the wisdom of permitting visions of the electronic library to drive budgets and strategic planning. Social and economic realities limiting user access to information, new roles for librarians, and models that guide management of information resources and services by real librarians for real users are discussed. A proposed action agenda…

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)