This guide is designed to give persons working with developmentally disabled clients a practical introduction to the strengths and weaknesses of electronic message systems. It supplies answers to questions often asked by human services personnel, and includes brief descriptions of message systems now available or anticipated in the near future.…

This handbook outlines ways to conduct audio conferences, provides a review of the kinds of equipment needed, analyzes various cost factors, and offers guidelines for establishing an appropriate role for this technology in a human service environment. The results of an audio conference project designed for a service dealing with developmentally…