Describes a network for interlibrary loans among public libraries in Ontario which includes microcomputer workstations, online searching of remote databases for verification and locations, and the use of electronic mail. The discussion covers the pilot project, its evaluation, cost effectiveness, extension of the network, and future plans.…

Discussion of computer-related anxiety and stress focuses on how management, system designers, and technical communicators can help users relieve stress when using computers. Highlights include a review of relevant research; issues for management; systems design, including needs assessment and standards; and instructional design, including…

Explores ways in which senior academic librarians contribute to the long-term educational, professional, collegial, and career development of entry-level reference librarians. Literature on reference training is reviewed; and four roles of senior librarians are described, including teacher, advisor, interpersonal role model, and mentor. (Contains…

Describes a districtwide conflict-resolution program implemented in all New York City high schools during 1992-93. The program tries to empower students and staff by teaching them how to resolve conflicts nonviolently and use conflict as a vehicle for personal growth. During the first year, schools made substantial progress in handling…

Describes an improvement program, based on total quality management concepts, for training employees that was developed at an IBM facility. Topics include student evaluation; follow-up telephone surveys; creating an educational brochure; and automating registration and recordkeeping activities. (LRW)

Discusses how to conduct a top-level analysis of training management functions to identify problems within a training system resulting from rapid growth, the acquisition of new departments, or mergers. The data gathering process and analyses are explained, training management functions and activities are described, and root causes and solutions…

Models the analytical decision-making process used by the Armed Forces Staff College in evaluating distance learning alternatives to its current Joint Planning Orientation Course. Highlights include program needs, customer needs, media capabilities, a comparative analysis for media selection, interoperability; cost-benefit factors, and a media…

Describes desktop video production that can be used for educational and/or training needs. Recent trends in video communication are examined; desktop analog video production and relevant production products are described; and the future possibilities of desktop digital video production are considered, including digital image compression. (two…

Identifies factors contributing to difficulties involved in developing ethnic sensitivity training for child protective services caseworkers. Examines frameworks for training caseworkers in ethnic sensitivity. Proposes a new approach to improving caseworkers' ability to complete ethnically sensitive assessments and discusses implications of this…

Describes the Manitoba Special Olympics Medallion Program which provides Special Olympians with the opportunity to engage in sport-specific training at the level required to improve athletic performance. The program is more competitive than general Special Olympics physical activity programs which are more recreational in nature. (SM)

Describes projects at the University of Central Florida to test new training technologies under controlled but realistic settings. Original plans for an "Experimental Prototyping Classroom" are discussed; and current developments in language training research, gaming technology, and virtual environments are described. (EAM)

Reviews developments in telecommunications applications for education in Western Europe by describing national or regional initiatives for support of telecommunications use by teachers and in schools. Highlights include examples of networks and support services and the role of the Commission of the European Communities. (22 references) (LRW)

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…

Describes efforts by the Motorola Training and Education Center (MTEC) to develop and implement a model for applying the concepts of quality/continuous improvement to the design of courseware. MTEC's role as change agent is discussed; the use of an instructional systems design model is explained; and problems are identified. (LRW)

Review of research and development on the design of computer-based simulation for diagnostic training highlights the development and evaluation of eight diagnostic training systems that explored the appropriate level of student modeling needed for technology training. Topics addressed include changes in interface design, displays, and system…