With resource sharing staff staying an average of 3-5 years, capturing policies and procedures to facilitate onboarding and strengthen institutional memory is key in building consistent workflows. Creating documentation was a multi-stage process executed over several years. Initially, the staff supervisor wrote office policies and assigned staff…

In the wake of a global pandemic, an economic recession, and police violence, the role of libraries as a safe place is critical. These events have changed how librarians provide instruction and build communities within the university and outside it. This article discusses how the authors changed their approach to geospatial and data analysis…

Applying a content warning to metadata and archival descriptions is a practice that libraries increasingly embrace, even though the American Library Association considers content labeling to be censorship under the Library Bill of Rights. The language used in a content warning, such as "offensive" or "harmful," carries…

This is the second article in a two-part SWOT analysis of academic libraries. The purpose of this research is to guide strategy development, decision making and advancement of positioning by identifying and analyzing the key strengths, weaknesses, opportunities and threats impacting academic libraries. Its premise is that an understanding of these…

Solo tenure-track librarians in academia must discover the key to mastering the fine art of multitasking to execute concepts of seamless user experiences. This article covers notable practices and principles of Solo tenure-track librarians in academia, specifically at the City University of New York, including overseeing a library division,…

COVID-19 did not disrupt higher education; it hastened the disruptions that have already been taking place. One particularly prominent disruption is the digital shift, or the move from primarily face-to-face operations to operations with a large digital component. In order to survive, higher education needs to fundamentally change. But how…

More faculty are making the foray into digital scholarship as its tools offer novel and efficient approaches to answering research questions. However, faculty seeking to incorporate digital methods into their research may not have the necessary technical skills. Increasingly, libraries are adding digital scholarship support to the research support…

From 2016 to 2020, ten smaller schools in one regional library consortium participated in a user needs assessment project. This article documents the process for implementing a collaborative user needs assessment by utilizing the shared interest and enthusiasm of a team of librarians to create a consortial toolkit. The toolkit supplied direction…

It may seem like stating the obvious to note that providing excellent instruction is a key priority at colleges and universities in the United States given the underlying educational mission of those institutions. However, over the past few decades, there has been a remarkable trend in these institutions towards baking greater intentionality into…

The article addresses how a traditional Public commuter college library in the Bronx began making strides to automate student ID barcodes so online library access was granted without in person registrations. How does a barcode number get generated for an individual student and what offices need to be included in automating a library account? The…

Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected…

While the one-shot model of instruction is the most common model of library instruction, a review of the literature highlights that academic librarians have struggled to identify how and if it is possible to meet curricular needs. This theoretical literature review takes a critical look at the one-shot and argues that this model fails to be the…

At the 2023 American Library Association (ALA) Annual Conference, the International Relations Committee, Americas Subcommittee invited panelists from academic, research, and public libraries to discuss various ways of sharing Indigenous-made materials from the United States and Latin America in the panel, "Sharing Knowledge: Projects and…

In March 2020, many academic librarians were abruptly forced into an online service environment due to the global COVID-19 pandemic crisis. Although some librarians had been providing synchronous video reference consultations prior to the pandemic, evidence of the practice in Library Science literature is scant. This paper presents scenarios…

There has been a wave of interest in UK academic libraries in developing services to support student well-being. This paper identifies three fundamental and interrelated issues that need to be addressed to make such initiatives effective and sustainable. Firstly, well-being has to be defined and the impacts of interventions must be measured in…