This special issue includes 13 articles that address the need for educating library support staff. Highlights include certification of support staff; examples; attending relevant conferences; support staff in professional organizations; a model for staff development and training; union versus nonunion benefits; networking; and mentoring. (LRW)

Examines the Triad Training Model for training counselors to better articulate a client's internal dialog during simulated counseling interviews. The theoretical basis for the model is discussed, positive and negative feedback is considered, and supporting research is presented. (Contains 20 references.) (LRW)

Describes how two Peace Corps volunteers used elements of indigenous culture to help village leaders in the Pacific Islands learn about management, planning, and brainstorming. (JOW)

Describes Soft Know-How, a new training and electronic performance support system (EPSS) that helps employees in the design, training, and updating of their work methods for continuous quality improvement. A comparison between desktop publishing and Soft Know-How methods in editing a job assistance document is discussed. (LRW)

Describes six guiding principles to help training developers use content experts more efficiently and effectively to ensure training materials contain accurate, complete, and relevant information. Topics discussed include assessing content experts and the use of productivity tools, including checklists, test validation forms, and point sheets.…

Discusses model-based simulation for training, explains an object-oriented approach, and describes RAPIDS, an authoring system for the production of interactive graphical models and instruction based on those models. Highlights include intelligent tutoring systems; transaction shells; tools for authoring models; and a course on retinal information…

Examines the use of Quality Function Deployment (QFD) methods for the design, development, and delivery of courses and programs through distance education. Topics discussed include problems in implementing QFD; implementation of QFD in training design; and QFD's contribution to service quality improvement in distance education. (Contains 28…

Describes the Albuquerque Public Schools'"Productive Management Training," a three-year program which helps supervisors of classified personnel (secretaries, custodians, educational assistants, paraprofessionals, food services personnel, maintenance employees) examine their current ways of working and explore new management…

Discusses the importance of training end users in how to use CD-ROMs and offers a check list for CD-ROM trainers. Topics include what CD-ROMs have to offer users; electronic research; adult-education challenges, including visual and auditory challenges; training practices; and using CD-ROMs for training. (LRW)

Discusses a prototype training system for organizational decision makers to help with information flow and reduce information overload. The system embeds an interactive simulation within a computer-based instruction system to enable decision makers to develop and employ information-filtering criteria. (Author/LRW)

Presents an experimental approach for devising training measures to help small and medium enterprises in Italy effectively use teleconferencing tools. Highlights include interviews and surveys that determined training needs; computer tools used, including networks, the Internet, and the World Wide Web; and guidelines to make training more…

Presents four ways to improve broadcasts of company satellite conferences, including creative site selection (using facilities at educational institutions rather than hotel rooms); creative programming (using graphics and other interruptions to break up lectures or speeches); creative crew selection; and creative downlink site activities (to…

This article describes functional communication training (FCT) with students who have autism. FCT involves teaching alternative communication strategies to replace problem behaviors. The article reviews the conditions under which this intervention is successful and compares the method with other behavioral approaches. It concludes that functional…

Discussion of instructional design in large organizations highlights a project management approach. Topics addressed include the role of the instructional designer; project team selection; role of the team members; role of the project manager; focusing on what employees need to know; types of project teams; and monitoring time and responsibility.…

Discusses the need for custodial training and presents training tips. Also examines how to identify what specific training may be needed for a particular school, the training areas that need frequent repeating over time, and ideas for conducting effective training classes. (GR)