The title of this article is a common phrase in tech support, according to the author, who, for several years, was the person on the other side of the phone asking that question. Technology support blends technical knowledge, problem-solving skills, a load of Zen-like patience, and the ability to juggle multiple demands at the same time, a list of…

Blended learning exists at the intersection between traditional face-to-face instruction and online learning, although to what extent each component is employed is open to interpretation. The ratio between offline and online instruction can vary widely from school to school, but both elements must be present in order to qualify as true blended…

Helping students land tech jobs after graduation may be one of the most gratifying benefits of involving students in campus IT--but it's not the only one. Student workers can reduce IT costs and, equally important, they bring to the table a useful perspective: They are, after all, the IT department's constituents and can often provide insights…

For higher education institutions in the United Kingdom there is a growing focus on improving student retention, encouraging academic engagement, and easing transition into university life. This article reports on the creation and outcomes of Head Start, a pre-induction online course created to provide students with a level of understanding of…

Much progress has been made in integrating information and communications technology (ICT) into careers practice, but there is still room for improvement. An international lens is adopted to examine some key elements that contribute to the successful integration of ICT into careers practice. We start by exploring the role of policy, using the UK…

The rise of technology gives individuals new options when it comes to viewing and managing their collection of reading materials. Where there used to be wooden bookshelves filled to the brim with bound volumes of paper, there now sits a small, handheld, battery-powered device that, when one thinks about it, does so much more than simply show one…

The LaGuardia Community College Student Technology Mentor (STM) program demonstrates how a college's own students can become resources for the technology development of faculty, the improvement of teaching tools, and the expansion of library services. The program also illustrates how the Student Technology Mentors themselves benefit from campus…

Nipissing University in North Bay, Ontario, is currently the only post-secondary institution in that province to offer a part-time Baccalaureate of Science in Nursing (BScN) program for Registered Practical Nurses (RPNs) through a blended learning model. This program represents a "bridge" from the nurse's college diploma and offers a…

Students pick up technology faster than their teacher's. So when it comes to troubleshooting technical headaches in the classroom, it's not surprising that schools are turning to their own best resources--the students themselves. Whether staffing a "genius bar" in the media center or troubleshooting a balky projector, students at some schools are…

In the library context, they depend on sophisticated business applications specifically designed to support their work. This infrastructure consists of such components as integrated library systems, their associated online catalogs or discovery services, and self-check equipment, as well as a Web site and the various online tools and services…

Computer system is useful for improving real time and interactive distance education activities. Especially in the case that a large number of students participate in one distance lecture together and every student uses their own computer to share teaching materials or control discussions over the virtual classrooms. The problem is that within…

As combinations of place-based, blended and fully online education proliferate, so do options for support and services. Aligning with regional accreditation criteria, the Sloan-C Quality Scorecard for the Administration of Online Programs is a useful way for institutions to measure and compare the quality of social and student engagement and…

This report seeks official endorsement from Universities UK and GuildHE for the Higher Education Achievement Report (HEAR) to be adopted sector-wide for students entering higher education in academic year 2012-13. Following extensive trialling and detailed consideration, the report clearly outlines the HEAR and the additional information it…

Launching and sustaining a laptop initiative is an expensive proposition. For that reason, districts often begin with modest pilots or roll out programs incrementally, a grade or two at a time. These days, few, if any, public school districts have budgets to finance full-service 1-to-1 programs. Instead, some seek outside assistance. Private…

The vendor-learning professional relationship is a delicate one. In the rush to scour the marketplace for the best products and services for learners, and secure a deal favorable to one's company, the learning vendor can be one of the greatest allies. Among the first steps to making a satisfying learning technology purchase is ensuring one's…