Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)

Addresses curriculum and course design by organizing some important considerations of elementary school history and social-science study into a three-step plan for implementation that discusses the selection and organization of topics, their classroom presentation, and the resources available to help align the elementary curriculum with the…

The behavior-audit concept was developed in 1992 to help teachers organize their thoughts, beliefs, and concerns before a seriously disturbed student returned from an off-campus setting. Over 100 Minnesota schools and districts have conducted behavior audits to get fundamental agreement on what works or needs improvement in student behavior. (MLH)

Summarizes ongoing economic impact assessment activities at the National Institute of Standards and Technology (NIST) for its Measurement and Standards Laboratory Program. Explores designing economic impact studies for integration into assessments of broader programmatic objectives. (SLD)

Presents an overview of the articles in this special issue and defines scaling up and externally developed school reform. Key elements for successful scaling up are highlighted. (MMU)

Marcel is a prototype electronic document delivery system based on multipurpose Internet mail extensions (MIME) that was designed and tested by the University of Northern Colorado. This article discusses program implementation and testing, hardware and software requirements and availability, and the program's future. (PEN)

Discusses how college presidents who were asked by the Knight commission to suggest changes in athletics programs founds themselves caught between forces focused on winning and on academics. (EV)

Considers issues involved in the change process within organizational culture. Highlights include adopting an appropriate management style; evaluation of performance; aspects of change; implications of change for people management; degrees of change; resistance to change; and an example of planning and implementing a new information technology…

Discusses standards-based education; explains the development of information literacy standards published in "Information Power: Building Partnerships for Learning" by the American Association of School Librarians and the Association for Educational Communications and Technology; and presents an action research case study that provides a…

A decentralized teacher-coaching model has been adopted by several Los Angeles-area school districts through an initiative called Design for Excellence Linking Teaching and Achievement (DELTA). DELTA encourages coaches and beginning teachers to develop a personalized support plan, and stresses one-on-one relationships and support, not evaluation.…

In a Long Island school district, foreign-language study is part of every elementary school student's curriculum in grades 2 through 5. More than 90 percent of sixth-graders choose to study a language and have the chance to participate in 7-year and advanced-placement programs in these languages. (MLH)

Describes the development of the Watch, Discover, Think, and Act asthma self-management computer program for inner-city children with asthma. The intervention focuses on teaching two categories of behaviors: asthma specific behaviors such as taking preventive medication, and self-regulatory processes such as monitoring symptoms and solving asthma…

Describes a New Mexico high school's method of handling advanced-placement courses in a 2X4 block schedule that raises passing rates, compensates for loss of contact time, and gives most students opportunities to take desired AP courses. AP electives demand prerequisites and are scheduled only during spring semester. (MLH)

Provides an overview of practical methods and tools for assessment planning and implementation for service learning and civic engagement projects conducted by colleges and universities. Offers suggestions to help readers design their own program assessment plans. (SLD)

Describes the success of an Indiana school district in implementing a major technology initiative. Presents 12 strategies for implementing such an initiative, usable as a framework for schools about to invest in technology (or for those with stalled or dysfunctional programs) and applicable to programs of varying size and scope. (SR)