As open educational resources (OER) becomes a more established concept, its growth and continued success not only center around the creation of new content but also depend upon the development and evolution of existing content, licenses permitting. The evolution of and persistent access to existing content requires easily editable works and the…

When COVID-19 emerged, it meant many changes as to health specific measures for prevention as well as social, political, and educational considerations to cope with a completely new situation which necessitated very quick responses. In this sense, this worldwide pandemic implied challenges in terms of decision-making at the highest level, the key…

Community colleges are not immune to the challenges faced by the education sector as they try to continue providing quality learning experiences during the ongoing pandemic. Some might argue that COVID-19 exposed vulnerabilities that have long needed attention, such as the 16-week semester model, a heavy reliance on in-person learning, a lack of…

Since the late 1990s, internet-based distance-education programs have attracted students and instructors who could be geographically distributed: they could learn and teach from anywhere. However, the model for the staff who support distance-education programs was overwhelmingly the traditional place-based office with co-located physical and human…

In the summer of 2010, to provide a "one-stop shop" service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC…

This paper addresses the issue of sustainability in online learning in higher education. It introduces and discusses a five-level framework for helping higher education institutions to make the transition from enterprise to sustainable policy and practice in online learning. In particular, it responds to evidence in the literature regarding the…

The online placement test for the Community English Language Program (CLP) at Teachers College, Columbia University has been administered in a computer lab since 2015. While most of the components of this placement exam system are online, including registration, exam delivery, scoring, and score reporting, the COVID-19 pandemic elevated the need…

Resolving user access issues is inherent in managing electronic resources in libraries. The University of Maryland University College (UMUC) Library, situated within a predominantly distance learning-centered institution, has developed a series of web-based technical help pages to facilitate resolution of typical issues reported by its…

The increasing availability of digital data in higher education provides an extraordinary resource for researchers to undertake educational research, targeted at understanding challenges facing the sector. Big data can stimulate new ways to transform processes relating to learning and teaching, and helps identify useful data, sources of evidence…

In the Spring of 2020, most educational institutions are rapidly having to convert to online education. Suddenly, instructors are no longer in the same physical space as their students. Separated from their students and colleagues, they are having to adjust their teaching approach rapidly, and are most likely learning as they go. This ubiquitous…

This article presents an interview with Rick A. Sheets, who has been working in learning assistance, faculty training, and technology support for over 30 years. He collaborated with Frank Christ as the co-founder and webmaster of the Learning Support Centers in Higher Education (LSCHE) website, a resource established in 1996 for learning center…

"School's Out, But Class's On", i.e. "suspending classes without stopping learning", specifically refers to China's education and teaching activities during the postponement period during the COVID-19 pandemic prevention and control. This was an emergency measure to prevent and control the pandemic in the field of education in…

"School's Out, But Class's On", i.e. "suspending classes without stopping learning", specifically refers to China's education and teaching activities during the postponement period during the COVID-19 pandemic prevention and control period. This was an emergency measure to prevent and control the pandemic in the field of…

"Phatic" refers to the rhetorical function of creating effective communication channels, keeping them open, and establishing ongoing and fruitful relationships, all of which are vital in the age of digital rhetoric, social media, and global intercultural exchange. In this realm, the professional communicator functions less as an…

The start of the college experience is often hectic as students discover their new surroundings on campus. Students must carry out several high-tech tasks on their laptops and mobile devices in order to be successful participants in the digital culture that permeates their institution of higher learning. This paper describes the implementation of…