What do a pink door, reading glasses, a website, and a Beetle Kill Pine ceiling have in common? Yes, readers will find them all in this collection of great design in libraries. But the reason they're featured is their important commonality: they were intentionally and thoughtfully placed in a library to meet people's needs or otherwise engage…

A halo of signs, some stuffed into thick plastic sheaths while others curled under yellow tape, cluttered the service desks of the New City Library. They bleated out messages of closings, procedures, and warnings. Their number undermined their cause. All too often a customer would ask a question that was answered by the very sign they had pushed…

The digital era has revolutionized society's perception of space. Even so, against this backdrop, the struggle to preserve and enhance library space is a battle for the hearts and minds of the communities. It is ongoing, and it will never end. In this article, the author explores two characteristics of successful drives to revitalize physical…

The explosion of technology and information has resulted in major changes in education in the twenty-first century. School librarians have a vital role to play in efforts to ensure that students are equipped with the skills and knowledge they need to succeed and participate in the digital society of the twenty-first century. This role presents an…

School librarians play an important role in developing a technology plan for the school library program that reflects teaching and learning for today's education. The school librarian's leadership in the overall process and the written plan itself can influence future strategies for teaching and learning with technology that can go well…

This paper provides background on planning and organizational culture change in libraries and describes a grassroots planning process taking place at the Ohio State University Libraries. Now in its third phase, the process aims to create a long-term plan for the organization while fostering a more collaborative, innovative culture.

Web-based presentation tools are sometimes referred to as "next generation presentation tools" (EDUCAUSE, 2010). At the most basic level, these tools are simply online versions of traditional presentation software, such as Microsoft's PowerPoint or Apple's Keynote, but some services offer features like web-based collaboration, online presentation…

Universal Design (UD) is widely used in architecture. It is evidenced in public and private spaces to ensure environmental access (facilities and equipment) to the broadest range of users. Universal Design for Learning (UDL) is a research-based set of principles that provide a practical framework for using technology to maximize learning…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

In the corporate world, the "consumerization of IT" is being debated by C-level execs. Will libraries adopt the new bring-your-own-device-to-work policy? In the workplace, there may be room for debate, but in libraries, librarians don't have a choice whether or not to support the devices patrons want to use, at least not if they want to remain…

"Library Journal"'s new national rating of public libraries, the "LJ" Index of Public Library Service, identifies 256 "star" libraries. It rates 7,115 public libraries. The top libraries in each group get five, four, or three Michelin guide-like stars. All included libraries, stars or not, can use their scores to learn from their peers and improve…

Eleanor (Edwards) Ledbetter, who served immigrant populations in Cleveland throughout most of the Progressive Era and the Great Depression, was one of the first librarians to advocate for multiculturalism (then called cultural pluralism) as opposed to Americanism. In providing multicultural and multilingual library services for immigrants,…

With information technologies' pervasive use within all departments and by all staff, libraries and library staff get their fair share of mandated projects. Knowing how to successfully operate in this kind of environment is important to the overall success of the library as a whole. What is meant by mandated project? A mandated project is a…

This article describes a library renovation project in a community college that involved using existing space and reorganizing it to support the way students learn both individually and collaboratively. The article also looks at the importance of the academic library as place.

Despite the old-fashioned view of the academic library as a static institution, libraries can and do change in response to the needs of users and stakeholders. Perhaps the most dramatic shift in services has been the transition from a purely physical to a combination physical/virtual or even virtual-only environment. This article examines how…