There are no foolproof solutions to Internet access in libraries. This article lists selected library solutions, what not to do, and what to do: pick a common-sense approach, focus on customer service, keep an open mind, avoid accepting or repeating hearsay, and find common ground. Includes highlights of the Orange County (FL) Library System's…

The International Federation of Library Associations' Section on Document Delivery and Interlending researched fax policies, highlighted problems of fax requests, and listed recommendations for improvement. Provides the guidelines on using fax for interlending requests which emerged from this research, and emphasizes the policies and procedures of…

Discusses the problem of avoiding Web-related copyright liabilities in library activities, including legal ramifications of linking and librarians' responsibility for the content of the linked sites. Presents legal cases based on linking and makes recommendations for developing intellectual property guidelines. (Author/LRW)

Discusses censorship of the arts and humanities in libraries. Highlights include statistics regarding school and school library challenges; reactions to controversial art in public places; Madonna's book "Sex" and the resulting protests; and what librarians can do, including materials selection policies. (LRW)

Discusses academic library users who are not affiliated with the institution and considers the problems associated with them. Ethical issues are raised; possible solutions are suggested, including guidelines, bibliographic instruction, and user fees; and policies implemented at the University of California at Berkeley regarding unaffiliated users…

Reports on the American Library Association's 1992 Midwinter Meeting. Topics discussed include the Kreimer v. Morristown case and its possible ramifications for other libraries dealing with homeless and other problem patrons; the White House Conference on Library and Information Services (WHCLIS); National Research and Education Network (NREN);…

Discusses the use of signs in libraries and lists 12 steps to create successful signage. Highlights include consistency, location, color, size, lettering, types of material, user needs, signage policy, planning, in-house fabrication versus vendors, and evaluation, A selected bibliography of 24 sources of information on library signage is included.…

Presents information on law enforcement relating to library crimes. Discusses jurisdiction, reporting a loss, law enforcement response, law enforcement's expectations, suspects, publicity, the aftermath, and testimony in court. (AEF)

Firm policies and procedures that address the environment, patron/staff behavior, general attitude, and care and handling of materials need to be at the core of the library/archival security program. Discussion includes evaluating a repository's security needs, collections security, security in non-public areas, security in the reading room,…

Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)

Discusses problems facing federal depository libraries regarding patron behavior when using Web sites. Topics include acceptable use policies; existing laws and enforcement offices; protecting library property; pornography, including child pornography; sexual harassment; and other forms of staff harassment. (LRW)

Discusses issues that libraries face when selecting electronic publications and describes the development and creation of a genre statement, a new form of collection policy for digital publishing, at the University of Maryland that includes content, pricing, use and functionality, archiving, access, duplication, licensing terms, and an evaluation…

The University of British Columbia (UBC) Education Library used information about library opening hours world-wide and the results of an in-house 4-week survey of students exiting the Library between 9 and 10 p.m. to decide on new hours of operation that would better meet the needs of graduate students and eliminate confusion over changing…

The access and reproduction policies of the digital collections of 10 leading university digital libraries worldwide are classified according to factors such as the creation type of the material, acquisition method, copyright ownership etc. The relationship of these factors is analysed, showing how acquisition methods and copyright ownership…

This report discusses the government documents policies and procedures of Illinois State University's Milner Library, a federal depository library. The following aspects of the documents collection are outlined: federal depository status; bibliographic control; maintenance; human resources; physical facilities; public service; and cooperative…