Explains how a new systems administrator can make good first impressions, become familiar with the library, and take charge. Describes ways of working effectively with equipment and human resources, and outlines types of library staff personalities the systems librarian may encounter. Discusses organizing the data gathered into action plans. (AEF)

Discusses the role of university media centers and describes a spreadsheet reporting system for media services developed at Fairfield University (Connecticut). The need to revise the reporting system resulting from a growth in media services is discussed, and cooperation with an information system analyst to develop a new system is described. (LRW)

Introduces human performance technology (HPT) by answering the following questions related to: what systems does; practical issues and questions to which systems thinking is relevant; research questions and answers with respect to systems thinking; how HPT practitioners can do systems thinking; systems thinking tools; what is and is not known…