The authors will discuss how all cultural institutions can benefit from a top-notch virtual learning program in terms of outreach, diversity, and promotion of collection. We'll provide ways to maintain an outstanding virtual program, and discuss data collected from museum educators from a wide range of diverse cultural centers to discuss the…

As a librarian supporting online programs, it can often be difficult to develop effective instruction for learners who you may never see, at the request of faculty you may never meet. When the author enrolled as a student in the online master's instructional design program at her institution, she learned five key lessons from the classes and…

This report offers practical suggestions for literacy practitioners and program administrators on how to use webinar and webcasting technologies to promote and market literacy. The report is divided into sections on how to use webinars for learners, for staff and volunteers and to engage the general community. A checklist of tips to use on the day…

This article examines the role online communication and tools play in embedded librarianship at American University. Two embedded models of user engagement, traditional and hybrid, are discussed. The librarians operating in each mode share their experiences providing tailored support to the departments of music/performing arts and business. The…

Twitter (www.twitter.com) has become kind of a popular culture punch line. It's often used as a shorthand to represent how self-obsessed and self-involved the American culture has become, and while Twitter does lend itself to a kind of needless sharing, it also has some potentially useful features. Twitter is a microblogging service that allows…

Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…