This report examines issues relevant to establishing an Office of Student Financial Assistance (OSFA) ombudsman office within the Department of Education. The OSFA ombudsman office came out of the need to improve student lending program services and to mitigate the impact of loan default on students. It was determined that students involved in…

The role of lawyers representing colleges on Title IV (Higher Education Act) student aid issues is to prevent, identify, correct, negotiate, resolve, or litigate regulatory problems confronting participating colleges. These functions also extend to problems arising before the existence of accrediting agencies, state licensing bodies, guaranty…

The development of an operational model that would enable a college institutional research unit to improve administrative decision-making by expanding its data base to include new activities not widely recognized throughout the institution is considered. Attention is directed to institutional research as a function within an institution,…

The work of the Arizona Commission for Postsecondary Education (ACPE) is guided by a 5-year strategic plan. The purpose of the plan is to provide focus for the activity of this small agency and its seven staff members in order to increase productivity and impact in the areas of its statutory authority. The mission and goals were accepted by…

This guidebook was developed to aid mothers who are attending school or training programs and also have preschool or school-age children at home, to find new approaches to their complicated life situations. Based on the experiences of 215 women in Allegheny County Pennsylvania (Pittsburgh), the booklet describes some of the problems they faced as…