This article describes a campus-wide customer satisfaction survey undertaken by the National Institute of Standards and Technology (NIST) Research Library in 2007. The methodology, survey instrument, data analysis, results, and actions taken in response to the survey are described. The outcome and recommendations will guide the library both…

This paper examines the use of online information resources by Economics, Finance, and Marketing 3rd year students in a cooperative education program and explores some possible factors and issues that influence how students use these resources. The nature of Work Integrated Learning (WIL) programs, the business information environment, and the…

This document presents data from 123 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 2005-2006 fiscal year. Since 1987-1988, the number of preservation programs managed by a preservation administrator has grown 66 to as many as 80 in more recent years, with 77 in 2005-2006. Shifting…

This document presents data from 123 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 2004-2005 fiscal year. Since 1987-1988, the number of preservation programs managed by a preservation administrator has grown 66 to as many as 80 in more recent years, with 74 in 2004-2005. Shifting…

This document presents data from 124 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 2001-2002 fiscal year. Since 1987-1988, the number of preservation programs managed by a preservation administrator has grown irregularly from 66 to around 80 in more recent years. A fluctuating…

This document presents data from 123 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 2003-2004 fiscal year. Since 1987-1988, the number of preservation programs managed by a preservation administrator has grown 66 to as many as 80 in more recent years, with 77 in 2003-2004. Rapidly…

This document presents data from 123 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 2002-2003 fiscal year. Since 1987-1988, the number of preservation programs managed by a preservation administrator has grown 66 to as many as 80 in more recent years, with 78 in 2002-2003. Shifting…

This Systems and Procedures Exchange Center (SPEC) kit is based on information from 22 of the 71 Association of Research Libraries (ARL) member libraries that responded to a 1986 survey of 91 ARL academic libraries concerning the analysis of professional and non-professional positions, and on information collected from 17 additional libraries that…

Materials in this collection were submitted by respondents to a survey which sought specific data on the numbers and types of approval plans in Association of Research Libraries (ARL) libraries, whether such plans are meeting expectations, their relative importance in the library, who makes the key decisions, and the kind of thought and study that…

This report presents data from 116 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 1995-96 fiscal year. The 1995-96 Preservation Statistics questionnaire was designed to yield statistical information on the current level of preservation efforts in research libraries and on the key…

One section of a spring 1979 Systems and Procedures Exchange Center (SPEC) survey on communication in Association of Research Libraries (ARL) institutions examined how members exchange information with external groups including the university administration, faculty, users, support groups, other libraries, and the profession in general. According…

While there is general agreement regarding the educational and cultural advantages of exhibits, research and academic libraries often adapt the operating guidelines and procedures of exhibit planning and installation from museums and other non-library institutions. To discover procedures and policies developed specifically for research libraries…

Based on the comprehensive library self-study method developed by the Association of Research Libraries' (ARL) Office of Management Studies (OMS) and first used as the Management Review and Analysis Project (MRAP), this resource notebook presents surveys and diagnostic aids, OMS self-study reports, and ARL member library documents related to…

This collection of 26 documents on internships for entry-level professionals and personnel exchange programs for practicing librarians in university and research libraries includes internship guidelines, program plans, policy statements, summaries of in-house surveys on internship programs, and copies of questionnaires on library internships from…

This report summarizes activities conducted from fall 1984 through spring 1985, under a planning grant from the Council on Library Resources for Innovation and Improvement of Basic and Supplementary Education for Academic and Research Libraries. The report includes a review of selected literature related to educational programs for academic…