Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…

Provides suggestions for using on-line database systems (CompuServe, The Source, Dow Jones) in the classroom, presenting examples of the kinds of information and services available from CompuServe. Major CompuServe submenus are provided to illustrate encyclopedia searches, use of reference library, news sources, and accessing clubs and special…

Describes Reflink, a system based on sophisticated information retrieval techniques which is housed in a small microcomputer, and its predecessor, Reference Librarian Enhancement System (REFLES). The systems are placed in a conceptual framework involving stable and dynamic information, and several illustrations of multiple uses are presented. Four…

Compares the rapid development of online bibliographic information retrieval systems with that of videotex, still in its experimental stages. Examples of equipment used and services offered in Canada are given. (Author/JJD)

Discussion of the scheduling procedures of librarians' hours at the reference desk at the Rutherford Humanities and Social Sciences Library, University of Alberta, highlights services provided, the preference table system, and manual scheduling versus computer scheduling. (EJS)

Discusses the application and use of a microcomputer-assisted reference statistics procedure which allows for customized programs to be designed and determined by local, unique research objectives, service demands, and the ultimate use of the recorded data. A literature review of the development and use of reference statistics is included. (EM)

Four articles outline problems, programing, case studies, and hardware/software selection in library use of microcomputer-based electronic bulletin board systems (BBS). Highlights include the North-Pulaski (Chicago, Illinois) BBS, features of Liverpool Public Library (New York) system, and misuse of a library BBS (obscenity, bulletin board…

Describes method of keeping track of search service and database changes through use of database information files stored on microcomputer in use at Computer Search Service, State University of New York Albany. System configuration, file structure, data input forms, system reports, database fact sheets, and search service brochure are highlighted.…

Based on online searching experiences on microcomputer at a small liberal arts college, this article outlines for the novice advantages and disadvantages of micro-searching, legal implications, future trends, and factors to consider in selecting hardware and software. A 16-item bibliography arranged in order of usefulness and 10 references are…

After 10 years of experience, the Santa Monica Public Library (SMPL) advocates e-mail reference as an essential service that provides a personalized, convenient, and accessible service for a growing constituency. Discussion includes e-mail reference service parameters and challenges and opportunities. Presents suggestions for public libraries just…

Describes how automation improves genealogical reference services and access to sources at the Genealogical Library, Salt Lake City, Utah. Highlights include specialized access strategies to the computer-output microfiche catalog, the creation of a union catalog, special outputs from an automated system, and future developments in library…

Discusses an "intelligent" videodisc system utilizing a H-P 2000 computer and an optical videodisc for retrieval of images of art slides stored on disc at the University of Iowa. The results of a user survey are discussed, including such concerns as image quality, search time, and programing limitations. (Author/JJD)

Describes three ways in which libraries use computers to enhance reference services: "Answers," the community information and referral service at Memorial Hall Library, Andover, Massachusetts; the Hot Topics File at State University of New York/Oswego, Penfield Library; and features of RLIN and WLN databases which make them valuable…

Describes the VECM (Vocational Education Curriculum Materials) database and how it can help solve curriculum problems. Elements of this database are discussed: ease of entry and retrieval of information, how information is coded, equipment needed to gain entry, how to use the database, uniqueness of the database, and membership information. (CT)

Basis for systematic computerization of academic research library's reference, collection development, and collection management functions emphasizes productivity enhancement for librarians and support staff. Use of microcomputer and university's mainframe computer to develop applications of database management systems, electronic spreadsheets,…