It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…

A computer program that utilizes an optical scanning machine is used for ordering supplies in a Louisiana school system. The program provides savings in time and labor, more accurate data, and easy-to-use reports. (Author/MLF)

An electronic requisition and purchase-order system helps Louisville's schools stay legal and efficient. Designated individuals in schools create requisitions electronically and route them to the purchasing department, which generates and sends out paper purchase orders after checking the requisitions for correctness and legality. (MLF)

Boston University's (Massachusetts) online requisition system allows authorized users in 130 campus departments to originate a variety of transactions, eliminating all manual processing of requisitions. The system is described, its two-year system development cycle is chronicled, and its impact and reception by users are discussed. (Author/MSE)

Describes the development and implementation of a small-dollar procurement card program at the University of Colorado, Boulder, detailing establishment of policies and procedures, adaptation to different departments, transaction review system, card controls, piloting, measures of program success, and specific benefits realized with the new system.…

In education, competition and devolution are two dominant forces driving schools to become leaner, faster, smarter, and more viable institutions. This article presents 98 ideas for helping administrators raise funds and reap cost savings on employee salaries, facilities, financial management, food service, maintenance, purchasing, scheduling,…

Purchasing in the Edmonton, Alberta, Public Schools focuses on delivering service that is driven by and sensitive to the customers. Purchasing Services respond to site-based decision making, and the Distribution Centre--a central stores operation--ensures the district the best value for dollars expended. (MLF)

Increasingly, colleges and universities are using procurement cards, which are credit cards with limited usage, for institutional faculty and staff to make small purchases without going through costly and inefficient purchasing channels. Some concerns include distribution of cards, increased liability, and monitoring of expenditures. (MSE)

The background, purposes, and methods of institutional efficiency studies conducted at selected British universities are discussed. The evaluations focused on financial management, purchasing, and building maintenance and space utilization. (MSE)

The verified successful business practices described in this booklet were being used by Massachusetts schools in the late 1970s. The practices have resulted in cost savings, are generally easy to replicate, and usually do not require major capital outlay. The practices listed are largely conservation practices or relate to food service management,…

Describes an undergraduate economics course experiment designed to teach the concepts of comparative advantage and opportunity costs. Students have a limited number of labor hours and can chose to produce either wheat or steel. As the project progresses, the students trade commodities in an attempt to maximize use of their labor hours. (MJP)