This case is developed for use in a policy-centered course on systemic improvement in underperforming districts and schools. The narrative details the complexity that arose in the context of one such reform initiative, a framework for analyzing that complexity, and a set of leadership decisions that follow. Course instructors can use the case to:…

Description of the history of a statewide interlibrary loan and electronic mail telecommunications network highlights difficulties and reinforces the idea that off-the-shelf systems are preferable to in-house system development. Recommendations include: solicit expert technical advice (including review by an independent programmer); choose…

Describes a computerized database of social sciences research activities in Israel. The problems of constructing a database in a small country with special linguistic problems are covered, and the printed products and services offered are described. (Author/EM)

Discusses the background and the current situation of computer information retrieval systems in China. Problem areas considered include: (1) lack of coordination of activities; (2) lack of data on user demand; and (3) shortages of personnel in computer science, mathematics, and systems engineering. An agenda for the future is outlined. (MES)

By employing a new system perspective, the uses of technology in three school districts are examined. Problems with lack of equipment, professional development, and funding in New York City and San Diego (CA) schools are discussed. The experiences of the Iowa City School District illustrate that growth of the human and work-process infrastructure…

This discussion of satellite services for education and rural development in less developed countries emphasizes the importance of adequate telephone systems to support development programs. Programs in Peru, Indonesia, and the West Indies are highlighted, and current and future problems in planning satellite systems are reviewed. (LRW)

Describes problems in faculty evaluation and performance appraisal and presents assumptions and features of newer alternative faculty evaluation systems. A strategy for developing systems which is based on organizational change theory is discussed. This system involves use of committees and structured phases for faculty input. (MBR)

Argues that false assumptions about user needs implicit in methodologies for building information systems have resulted in inadequate and inflexible systems. Checkland's Soft Systems Methodology is examined as a useful alternative. Its fundamental features are described, and examples of models demonstrate how the methodology can facilitate…