This account of practice describes an online program started in 2022, which helps leaders at BNP Paribas to be more effective problem solvers and inclusive leaders by developing stronger questioning and listening skills. The goals of this program were aligned with action learning and could have been achieved with standard, coach-led action…

We currently find ourselves in the midst of the fourth industrial revolution, a time when everything around us is evolving at an exponential pace, which is disrupting virtually every industry around the globe. With today's transformations and changes in the workplace, there are skills needed to remain employed. As we continue along this path,…

Today's shop floor, the area of a factory where operatives assemble products, is a complex and demanding work environment. The employed and produced technology becomes ever more complex, and employees are responsible for an increasing amount of tasks. As a consequence, the employee is under constant pressure to solve problems occurring on the shop…

This case study, one of a series of publications exploring effective and inclusive models of work-based learning, finds that entry-level occupations in manufacturing have historically been considered unskilled jobs for which little or no training is necessary. As a consequence, employers have experienced high turnover among new-hires, and…