To help students better understand and be better prepared for professional workplaces, the author suggests that business communication teachers examine and learn from workplace assessment methods. Throughout the article, the author discusses the rationale behind this proposal, reviews relevant literature, reports interview findings on workplace…

Founded in 1889, Slippery Rock University (SRU) is a state university with 8,500 students and 400 faculty. Facilities and planning (F&P) employs 178 staff, of which 50 are custodians. F&P is responsible for the maintenance of 560 acres and 60 major buildings that comprise approximately 2.3 million gross square feet. Currently work is…

Describes the PROBE Model which profiles worker behavior and reveals problems to be overcome. Discusses the six facets of behavior and the two categories of behavior and how they all work together. (CT)

The use of performance appraisal (PA) as part of a performance management system at the college level is discussed, and a process model to implement PA through staff development is presented. Through PA, the supervisor and employee develop a framework for identifying job duties and responsibilities, goals and objectives, and performance measures.…

This sixth article in the Performance Technologist's Toolbox series focuses on the critical incident method of data collection. Critical incidents are narrative descriptions of important events that occur on the job and how employees behave in those situations. Critical incidents document the work context, the specific situation that arose, the…

This volume, part five of a six-part report, is a three-part guide that offers practical advice for recruiting, training, and managing staff for a family-support program; it includes discussions about typical problems and the ways practitioners have chosen to resolve them. Part 1 discusses how to determine the type of staff needed and how to hire…

This document contains four papers on issues in human resource development (HRD). "Employability By Sector of Industry: Taking Account of Supply and Demand Characteristics (Andries de Grip, Jasper B. van Loo, Jos M.A.F. Sanders) reports on development of an Industry Employability Index that integrates both supply and demand determinants of…