This chapter considers how the assumptions, principles, and overall mind-set of coaching may be useful as organizations seek to foster lifelong relationships with their volunteer constituents.

Authors and co-directors of "Public Impact," Emily Ayscue Hassel and Bryan C. Hassel state that, looking back over the decades, no one is really getting what they want. Teachers are no closer to achieving the societal respect and substantial, sustainable rewards for their contributions that they deserve, and student achievement has…

This paper outlines the emerging trends for leadership in the knowledge era. It discusses these within the context of leading, creating and sustaining the performance development cultures that libraries require. The first step is to recognise that we all need to take leadership personally no matter whether we see ourselves as leaders or followers.…

Case studies about managing evaluation are examined for perspectives on expertise in managing evaluation. There are lessons on a geography of managing, managing as organizational work, the notions of "competency" and "expertise," and managing evaluation as professional work. Dreyfus and Dreyfus (2004) offer a framework for an introductory…

Depth, resonance, and shadow are added to how the expertise of managing evaluation could be grasped and understood. Returning to the notion of "competency" (Stevahn, King, Ghere, & Minnema, 2005), this is contrasted more deeply with Dreyfus and Dreyfus's (2004) conception of expert and to its use in nursing by Benner (2004; Benner, Tanner, &…

Here the essentials of the expertise of managing are presented as orientation toward (ethos, stance, and gaze), knowledge about, and knowledge how-to ("know-how"). These are grounded to specific content, summarized, and then connected to a typology of managing evaluation. The orienting questions for the field are reviewed to reveal what it means…

This book explores the perspectives of experienced practitioners, sharing ideas about building and sustaining organizational strength through workforce development practices and systems. As the saying goes, a company's greatest resource is its people. When managers really believe that and work to develop organizational capabilities, productivity,…

Instructional specialists in industry are usually also managers. They are responsible for addressing the skill and knowledge requirements of their employees as well as considering the overall needs of the organization. They provide effective training and solve organizational problems. (JOW)

Planetary leadership (wanderers who seem to meander through their organizations making institutions work and change) can be a critical component of institutional change. Literature about management and organizational change is reviewed, and a case study of a major academic change at a public, suburban community college is discussed. (MLW)

After a decade of institutional turmoil, including a succession of four chief executive officers, efforts were undertaken at one educational institution to identify the cultural dynamics at play in the organization and reframe its approach to management. A brief survey was distributed to over 125 people on the college's management council asking…

Describes a business education program for potential entrepreneurs in Arkansas secondary schools called Junior Executive Training (JET). JET includes management principles, investments, parliamentary procedure, banking, consumer education, business law, note taking, dictation and transcription, memory training, public speaking, human relations,…

Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…

This paper describes the journey of a mid-size community college towards developing and institutionalizing a core set of values into the culture. The aim is to establish a common guidepost to integrate planning, decision-making and behaviour within the learning community of Red Deer College (RDC). Consultative process was used to engage staff and…

In recent years, new economic pressures have been placed on community colleges as a result of increased expectations for accountability on the part of governing bodies and the public. In responding to these pressures, colleges must consider new approaches to management, while the tools and approaches developed in private industry can provide…

Because of the dramatic changes in the education climate of school districts, the so-called schoolmaster, like the dinosaur, has vanished and the plenipotentiary school administrator, who the public now perceives as the school's chief executive officer (CEO), has emerged. A school administrator is not merely an education leader. Rather, like a…