This article describes the use of scenarios as a tool to assist a large distance learning library service in its strategic planning. Through a description of the scenario process from beginning to end, the authors detail the steps that the library director and the consultant took initially; their missteps; and the successful conclusion. This study…

Duane Webster is a visionary leader who, throughout his career, has had a significant impact on the improvement of libraries and librarianship. His work to establish the Association of Research Library's (ARL) Office of Management Studies (OMS) and its several organizational improvement programs laid the foundation for organization development in…

Since 2008, Victoria University (VU) Library has employed 20 or more Student Assistants annually who work on a casual basis for up to 12 hours per week during terms/semesters to staff the Library in Study Hall mode (where there is self-service access to PCs and collections and limited staff assistance). This initiative appears to have been highly…

Considers job rotation, the systematic movement of employees from one job to another, as one of the tools for organizational development. Reviews relevant print and Internet literature, discusses the pros and cons of job rotation, and describes experiences at the Ryerson University library to illustrate process. (Author/LRW)

Provides an overview of knowledge management and benchmarking, including the benefits and methods of benchmarking (e.g., competitive, cooperative, collaborative, and internal benchmarking). Arthur Andersen's KMAT (Knowledge Management Assessment Tool) is described. The KMAT is a collaborative benchmarking tool, designed to help organizations make…

This paper describes experiences in re-engineering and re-designing Technical Services of the library at the Nathan campus of Griffith University in Brisbane, Queensland (Australia). The goal of the project, which was overseen by an outside consultant, was to have a 50% improvement in productivity (which would mean that 50% of the staff currently…

Peking University Library initiated position restructuring in response to the University's requirements and to increasing expectations of users. Goals were to reduce unwanted positions and enhance responsibilities of selection positions. The restructuring promised to improve library services and staff morale. Describes steps in the restructuring…

Discussion of strategic planning in libraries focuses on a five-step process based on academic libraries. Highlights include a situational and environmental analysis; development of organizational direction, including vision, mission, and objectives; formulation of the strategic plan; implementation; and control, feedback, and evaluation. (LRW)

This final report of a management self-study based on the Academic Library Development Program, which was conducted at the University of Wisconsin-Parkside Library/Learning Center, presents study team and task force reports and cites specific issues and recommendations. Data for the study were collected through interviews and questionnaires.…

In 1991, the staff of the Houston Cole Library (Jacksonville State University, Alabama) published its first formal "Collection Management and Development Policy." This was used as a guide in conducting a complete assessment of the Library's collections. This second edition is a revision of the 1991 publication. The first section is an…

Describes the development and operating strategies of the Coalition for Networked Information that was formed to promote the creation of and access to information resources in the academic networked information environment. Topics addressed include organizational development theory and referent organizations; technological developments;…

Continued rapid change in higher education and in academic librarianship calls for flexibility in offering and managing professional appointments to meet organizational needs and objectives, as well as to provide career options for librarians seeking a professional model suitable to personal needs and objectives. A literature review focused on…

Describes the Washington Research Library Consortium (WRLC), whose member universities share book collections, an online library system containing multiple electronic resources including a union catalog, an offsite book storage facility, and a separately staffed service organization. WRLC's organizational development, structure, governance,…

Describes the assumptions and goals of the Performance Effectiveness Management System (PEMS) of the University of Arizona Library and explains how to integrate performance measurement with a new system that focuses on teams and organizational outcomes. Phases of PEMS include: mission-critical services, programs, and activities; setting quality…

Discusses restructuring a college library staff to provide adequate library services by employing librarian generalists who specialize in several areas of librarianship. Highlights include the professional benefits; planning for change; staff development and hiring; and specific guidelines for restructuring jobs to meet the information needs of…