Describes the development of CONSER (Cooperative Online Serials) policies and practices for cataloging remote access computer file serials. Topics include electronic serials on the Internet, cataloging standards for computer files, OCLC and Internet resources, networked resources as published documents, multiple file formats, sources of…

Examines issues in electronic records management from an archival perspective and illustrates points by referring to policy development at the Australian Archives. Describes the Australian Archives; outlines its strategy for managing electronic records; discusses policy response; preservation of format versus virtual records; and records creation,…

Discusses the growing interdependence of catalogers to provide uniform bibliographic control and access. Topics include the international applications of AACR2 (Anglo American Cataloging Rules 2); the PCC (Program for Cooperative Cataloging); ISBD (International Standard Bibliographic Description); and activities of IFLA (International Federation…

The International Federation of Library Associations' Section on Document Delivery and Interlending researched fax policies, highlighted problems of fax requests, and listed recommendations for improvement. Provides the guidelines on using fax for interlending requests which emerged from this research, and emphasizes the policies and procedures of…

Explores the issue of intellectual freedom and the role of the library in the community, and the extent to which community attitudes and values should influence library policy. A specific incident involving a public library exhibit of materials on gay rights in Durham, North Carolina, is described. (CLB)

Discusses cooperative library development in Europe and the concept of national library policies as the result of library programs in the European Community. Topics addressed include library trends; international standards; information technology; differences in library services throughout Europe; lending and rental rights; and data protection for…

Describes characteristics of core competencies. Examines the competencies a librarian should possess. Discusses types of competence and reviews advantages of developing and improving core competencies. Looks at core competencies in terms of the major service areas of public libraries. Presents several steps for building core competencies.…

This paper presents a brief history of the management of the University of Maryland at College Park (UMCP) Libraries. An Introduction addresses these questions: Why tell a history of the management of the Libraries? Why a history right now? What is the recommended methodology for creating a history of the management of a library? The paper…

Offers a detailed overview of accreditation standards, criteria, and procedures used by one specialized accreditor; and suggests ways to be prepared for site visits and reports. A directory of 73 specialized accreditors and a brief bibliography are appended. (18 references) (Author/SLW)

Presents text from the vision statement for family friendly libraries to help citizens who are experiencing difficulties with public library system policies of the American Library Association. Describes five articles from the statement: traditional family emphasis, parental library rights, respect for standards and laws, respect for minors, and…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)

This report examines the newly proposed systemwide library plan of the California State University (CSU), which will govern the planning and development of library space on CSU campuses for the next 10 years. The commission's report evaluates the state university's updated library space standards and discusses policy issues that relate to on-site…

This document presents standards for Utah public libraries. The benefits of standards for public libraries and for the state library are listed, and responsibilities, benefits, and characteristics of three types of public libraries (i.e., volunteer, transitional, and certified public libraries) are summarized. Specific standards in the following…

Discusses issues of identifying, storing, handling, and providing access to rare books and materials in institutions without special collections departments. Suggests that although many community colleges do not collect rare materials, they may nonetheless be in possession of books that are rare and that should receive special care. (ontains four…